Community Guidelines

Effective September 19, 2026. Last updated September 19, 2026.

These Community Guidelines apply to every SoundSwift website, application, and service, including SwiftGen AI, Studio, SwiftMedia, Aura, Tours and Events, Connect, the Band and Crew Layer, Aphelion, Arc, and SwiftTickets. They work together with the Terms of Service, Privacy Policy, and DMCA Policy.

Purpose

SoundSwift is a professional home for artists, managers, crews, buyers, and fans. These guidelines exist to keep the ecosystem safe, lawful, and usable so people can create, collaborate, promote, tour, and sell tickets without harassment, fraud, or abuse.

Respectful Behavior

Treat other users, staff, and audiences with basic professional respect across comments, messages, rooms, campaigns, events, and tickets.

• Do not harass, threaten, stalk, dox, or degrade others.
• Do not use slurs or hate speech targeting protected characteristics.
• Do not impersonate artists, managers, venues, brands, or SoundSwift staff.
• Do not spam rooms, comments, campaigns, or events with repetitive or commercial junk.
• Disagreements about music, business, or shows must stay civil.

Content Rules

You are responsible for everything you upload, generate, publish, or share, including AI-generated works. Content must not:

• Infringe copyright, trademark, publicity, or other rights.
• Exploit or sexualize minors in any form.
• Promote violence, terrorism, or real-world harm.
• Contain malware, scams, or deceptive claims about products, tickets, or AI output.
• Reveal other people’s private data, travel details, or unpublished business files without authorization.

This applies to uploaded music, stems, mixes, videos, images, SwiftGen AI outputs, Studio sessions, SwiftMedia creatives, Aura documents, tour posters, event flyers, Band and Crew files, Aphelion and SwiftTickets media, Connect recordings, and Arc videos.

You must verify that you have the rights to all uploaded or AI-generated content before you publish it.

Marketplace Conduct

Store, merch, download, and catalog listings must be accurate.

• Do not sell tracks, stems, merch, or licenses you do not control.
• Do not fake reviews, streams, or sales.
• Do not list counterfeit goods or mislabeled AI output as human-only work when the product requires disclosure.
• Honor the download, remix, and refund rules shown at checkout.

Video and Social Features

Arc videos, comments, Connect sessions, and SwiftMedia posts must follow these guidelines and the rules of any connected social network.

• Do not post non-consensual intimate imagery or hidden recordings.
• Do not use SwiftMedia or Arc to spam, scrape, or hijack connected accounts.
• Managers must confirm artist approval and cleared assets before scheduling or publishing a campaign in Aura or SwiftMedia.
• Connect hosts must tell participants if a session is recorded and must not share recordings outside the invited team without permission.

Safety and Security

• Do not attempt to hack, scrape, reverse engineer, or bypass credits, paywalls, or role permissions.
• Do not share account passwords or raw social tokens.
• Do not impersonate SoundSwift staff.
• Report security issues through Contact, not by publicly exploiting them.

AI-Generated Content Rules

SwiftGen AI, Studio assistance, and SwiftMedia suggestions provide output as-is.

• Review and clear AI output before release, sale, registration, or a public campaign.
• Do not use AI tools to clone a person’s voice or likeness without authorization.
• Do not use AI to launder infringing works or to generate prohibited content.
• Unused or used AI credits follow the Terms refund policy.

Manager and Artist Responsibilities

• Artists must verify rights before uploading stems, tracks, videos, images, or lyrics.
• Managers using Aura must verify rights and authority before posting SwiftMedia campaigns or sharing artist files.
• Band, crew, and coordinators may use workspace files only for authorized production work.
• Do not expose unpublished music, day sheets, or financials to people outside the assigned role.

Tour and Event Conduct

• Logistics, itineraries, and hospitality data are for the assigned team only.
• Do not publish private venue addresses, traveler documents, or crew housing without authorization.
• On-site and remote participants must follow venue, union, and local safety rules.
• Do not use Tours and Events or Connect tools to harass artists, buyers, or crew.

Ticketing Conduct

• Do not scalp, fraudulently resell, or invent ticket inventory on Aphelion or SwiftTickets.
• Do not use bots to hoard tickets.
• Event cancellations and refunds follow industry-standard promoter and venue practice, as described in the Terms.
• Platform and convenience fees may be non-refundable even when face value is refunded.
• Buyers and organizers must not abuse chargebacks to keep tickets and money.

Enforcement Levels

SoundSwift may act on reports, automated signals, or legal notices. Actions can include:

• A warning or required edit.
• Removal or disabling of content, rooms, campaigns, events, or listings.
• Temporary suspension of features or credits.
• Account termination across all SoundSwift apps, including for repeat copyright infringement.
• Referral to law enforcement when required.

Severity depends on harm, intent, history, and legal risk. SoundSwift does not monitor all user content in advance.

Appeals

If you believe an enforcement action was a mistake, contact SoundSwift through www.soundswift.com/contact and include the URL, date, and a short explanation. Copyright removals must use the DMCA counter-notification process at www.soundswift.com/terms/dmca. SoundSwift may decline appeals that omit facts or repeat the same violation.

Questions about these guidelines: www.soundswift.com/contact.